Trouble accessing the Mobility Database System?
We have tried very hard to be sure that the MDS works with the variety of computers and operating systems that are out there. But the diversity is very large. If you are having difficulty using the MDS you might try changing the way you access the Internet. For example, try using Mozilla Firefox instead of Internet Explorer or Safari; you can download Firefox for free.
Forms don’t submit?
Forms may not submit if the name or Leader Key are missing or incorrect, if information is missing in key fields, or when the computer is not connected to the internet. Some Mac users also experience difficulty. Please contact your Call Process Administrator (CPA) or synod; it is quite possible that they can submit the form for you.
Note: To ensure successful submission of your forms, it is highly recommended that you use a Windows PC to save or submit your information electronically. The Mac version of Filler has limited support for electronic submission, encryption, and Remote signing. Please download and use the PC version of Filler if you intend to work with forms that involve these types of operations.
If my forms don’t submit, can I mail or email them to the synod or ELCA?
No, that would defeat the purpose of the on-line system. Call your CPA to find out what to do next.
Where do I get help?
Your synod office can be of great help and your Call Process Administrator can answer many of your questions.
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